roompad Case Study | GIDEON Boutique Hotel Nuremberg

The GIDEON Boutique Hotel in Nuremberg is officially owned by roompad GmbH,
as a digital service excellence hotel.

The GIDEON Boutique Hotel in Nuremberg is officially owned by roompad GmbH, as a digital service excellence hotel. This is not only due to the monument-protected building and the design-oriented furnishing style, but also to the Digital Guest Directory of roompad and the exemplary digital guest communication.

Marc Frauenholz, CEO roompad GmbH (left) and Michael Fellert, owner Boutique Hotel GIDEON (right) at the certificate award ceremony.

After the Digital Guest Directory of roompad in the GIDEON Boutique Hotel has been in use for over a year, it was time for a small retrospective. We asked for an interview and were delighted that the Boutique Hotel met all the requirements for the Digital Guest Journey.

  • At least 365 days Digital Guest Directory of roompad in operation
  • Significant increase in guest satisfaction
  • Real-time chat via chat
  • Direct guest feedback and hotel reviews
  • Multichannel booking options via website and Digital Guest Directory
  • Current tourist and hotel information

Not only with the Digital Guest Directory the Boutique Hotel GIDEON is on
the rise of the digital guest service, but with the help of roompad GmbH can
also create other features for guest satisfaction:

  • Mobilized hotel website
  • HolidayCheck integration
  • SEO-optimized image and text content
  • Direct booking option via website and Digital Guest Directory
  • Direct guest feedback during the stay

Interview with Mr. Michael Fellert, owner Boutique Hotel GIDEON

roompad: For 365 days, the digital guestbook from roompad is at your service in the hotel in all rooms. How did your guests receive the Digital Guest Directory?
Mr. Fellert: Since the Digital Guest Directory of roompad has an easy-to-understand navigation, the guests have been
able to find out all the important information about our hotel and additional features such as, e.g. room service, information on local activities, reservations in the bar & lounge of the hotel etc. were easy to retrieve.
roompad: Is there any special feedback from your guests on the Digital Guest Directory? Do the guests recognise the added value?
Mr. Fellert: Yes, of course. There were many positive notes to the extra service in the hotel room. Easily accessible information is meanwhile a basic requirement for a satisfied guest stay.
roompad: Can you see the guest satisfaction and better utilization as well as more bookings?
Mr. Fellert: Yes, I can also clearly confirm that. The easier it is made to the guest, the more he decides for it. The Digital Guest Directory from roompad makes it very easy for guests to find additional offers
roompad: A question about implementation. How has the integration with your PMS (Property Management System) and how does it work for you?
Mr. Fellert: We use the PMS Hotline. roompad and Hotline have a common solution developed. As a result, we have almost no effort at the front desk and guests can choose to check-in and check-out.
roompad: What does the certification for the "Digital Service Excellence Hotel" mean for you?
Mr. Fellert: This award honours and delights me greatly. I am proud to be a pioneer in digital guest communication. It is not important just for me to know that we will go with the times and always have a digital guest service, but also for the guest. Therefore, the certificate will also have a place of honour which is clearly visible to all guests.
roompad: One final question. Can you recommend roompad in general, and would you suggest purchasing the Digital Guest Directory?
Mr. Fellert: The Digital Guest Directory works well and is a profit for the guest service. Therefore, I can highly recommend to any Hotel, to use roompad and I would also choose it again.
roompad: Thanks for the enjoyable conversation and continued success!

Impressions of the Digital Guest Directory in the boutique hotel


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